GBO338 Privacy Policy — Malaysia Member Personal Data Protection

1Introduction and Scope of This Privacy Policy

GBO338 is an online gaming and betting platform operating in gbo338.win. We understand that trust is the most valuable asset in the relationship between a platform and its users. This Privacy Policy is designed to provide full transparency on how GBO338 manages your personal information responsibly and openly.

This Privacy Policy applies to all registered members, website visitors and any individual who interacts with the GBO338 platform through our website, mobile app or any other service channels. By using the GBO338 platform, you agree to the terms set out in this Privacy Policy.

This document forms part of the overall agreement between you and GBO338, and should be read together with Terms and Conditions us. In the event of any conflict between both documents regarding data privacy, this Privacy Policy shall take precedence.

2Types of Personal Data We Collect

GBO338 collects your personal data through several methods — directly through the registration process and platform usage, and automatically through standard tracking technologies used by the majority of online platforms. Below is a full breakdown of the types of data we collect:

We never collect sensitive data such as health information, criminal records, or biometric data unless specifically required to meet applicable legal obligations. In all such cases, your explicit consent will be sought beforehand.

3Purpose of Using Your Personal Data

GBO338 only uses collected personal data for legitimate, clearly stated purposes. We do not use your data for any other purpose without first obtaining your additional consent.

• Account Management: Creating, verifying, and managing your member account, including the login process, eligibility checks, and profile updates.
• Transaction processing: Processing deposits, verifying payments, and securely executing withdrawals to your bank account or digital wallet.
• KYC Verification: Fulfilling identity verification requirements to comply with anti-money laundering (AML) regulations and applicable legal obligations.
• Customer Support: Enables the gbo338 support team to identify and assist you when you contact us via live chat or email.
• Platform communications: Sending important notifications relating to your account, security, selected promotions, and service updates.
• Platform improvements: Analyzing aggregated and anonymized usage patterns to improve the performance, interface, and overall experience of the gbo338 platform.
• Fraud prevention: Detecting and investigating any suspicious activity, unauthorized access attempts, or platform misuse.
• Legal compliance: Fulfilling any legal obligations, court orders, or requests from lawful authorities in accordance with applicable legal provisions.

4Data Encryption and Security Measures

GBO338 continually invests in industry-grade data security infrastructure to ensure your personal and financial information is always protected. The following are the layers of protection we apply across every aspect of platform operations:

While gbo338 takes all reasonable precautions, no online system can guarantee 100% absolute security. You also play an important role in protecting your account — always use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

5Data Sharing and Disclosure to Third Parties

GBO338 does not sell, rent or disclose your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share certain information with specific parties for legitimate operational purposes:

• Payment service providers: Minimum transaction details required to be shared with payment providers such as DuitNow, FPX, Touch 'n Go, GrabPay, and Boost solely to process your deposits and withdrawals.
• KYC Service Provider: Identity verification documents are shared with recognised third-party KYC platforms for verification purposes only — not for storage or reuse.
• Game Providers: Minimum game session data required to be shared with game software providers (such as slot and Live Casino providers) to ensure a smooth gaming experience and accurate payout of wins.
• Legal Authorities: GBO338 will disclose required information to the police, courts or regulatory bodies when mandated by law or a valid court order.
• Security Consultants: In fraud investigations or security incidents, independent security experts bound by strict confidentiality agreements may be granted limited access to relevant system logs.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for specified purposes. gbo338 takes responsibility for ensuring our partners uphold privacy standards equivalent to our own.

6Use of Cookies and Tracking Technologies

GBO338 uses cookies and related tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website — they allow the platform to remember your preferences and deliver a more personalised experience.

Gbo338 uses four types of cookies:

• Essential Cookies: Required for core platform functions such as login verification, session management and security. These cookies cannot be disabled as they are essential for the platform to function properly.
• Functional Cookies: Saving your preferences such as preferred language, display settings, and frequently accessed account information to speed up your navigation.
• Analytics Cookies: Collecting anonymized usage data to help us understand how members use the platform — enabling us to make targeted improvements.
• Performance Cookies: Helps monitor website performance, detect technical errors, and ensure the platform runs smoothly across all device types and browsers.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some platform features. For more information on managing cookies, refer to your web browser's help section.

7Your Privacy Rights as a gbo338 Member

As a gbo338 member, you have full rights over your personal data. We respect and support the exercise of the following rights at any time:

To exercise any of the above rights, contact the gbo338 support team via live chat or email. We will process your request within 30 days working days from the date of receipt of a complete request.

8Data Retention Period

GBO338 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable laws and regulations. The following are the general retention period guidelines we follow:

• Active account data: Retained for the duration your account remains active and for 5 years after account closure for record-keeping and compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering legal requirements in Malaysia.
• KYC documents: Retained for the duration of account activity and 5 years after closure, in line with regulatory compliance requirements.
• Support communication logs: Retained for 2 years for reference purposes and resolution of any complaints that may arise later.
• Analytics cookie data: Retained for a maximum of 13 months from the date of collection, after which data is permanently aggregated and anonymised.
• Technical and security logs: Retained for 90 days for security monitoring and incident investigation purposes.

When data is no longer needed and the minimum retention period has elapsed, GBO338 will securely delete or anonymise that data using industry-recognised methods that do not permit recovery.

9Changes to This Privacy Policy

GBO338 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, technological developments, new legal requirements or member feedback. Each new version of this Privacy Policy will be published on this page with a clear update date.

When we make material changes to how we process your personal data, we will:

• Sending notifications to your registered email at least 14 days before the changes take effect.
• Displaying a prominent notice on the platform during your first login after the changes are announced.
• Maintaining an archive of previous versions of the Privacy Policy for your reference if needed.

Continued use of the gbo338 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please contact us to discuss your options before the changes take effect.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how gbo338 handles your personal data, our privacy team is ready to assist. We take every privacy inquiry seriously and are committed to providing accurate and meaningful responses.

Reach us through the following channels for privacy-related matters:

When contacting us regarding privacy, please provide your member ID number, the type of request (data access, correction, deletion, etc.) and any relevant information to expedite the process. All privacy-related communications are handled by a dedicated team trained in data protection.